Custom & Standard Vanity Tops & Shower Bases
Window Sills Diamond Bullet Surrounds  Diamond Bullet Tub Decks

FAQ | Order

How do I place an order?
What are your typical lead times?
How can owners keep the "good as new" look of these products for a lifetime of beauty and service?
What is the difference between a gloss and matte finish?
Is a MSDS available for your products?
What is your product warranty?
Do your vanity tops have overflows and if not can one be ordered with one? Can an overflow be drilled after the fact?
What are the thicknesses of your products?
Do you produce onyx products?
Can your products be cut? If so, what do you use?
Where can I buy Elite Marble products?

Vendors Use Only

How do I place a samples order?

Click here to print off our samples order form for vendors only. Please fill out and fax or mail to us at:

Elite Marble Co.
19 E. Park Street
Montello, WI 53949
Fax: 608.297.7279

Frequently Asked Questions

How do I place an order?

We sell our product through a distribution network of cabinet shops and kitchen & bath dealers. Please call us at 608.297.2175 to find a list of dealers near you.

For our direct customers, Elite Marble prefers to receive its orders via fax (608) 297-7279 or via email at orders@elitemarble.com. Please feel free to use this order form*.

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What are your typical lead times?

Our lead time for an order is two weeks. We pride ourselves in delivering high quality products in a timeframe that meets the needs of our customers. For larger orders or for highly specialized orders, please contact Elite Marble for more specific and customized lead times.

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How can owners keep the "good as new" look of these products for a lifetime of beauty and service?

Elite Marble Co. recommends for its products:
Use liquid cleaner such as window cleaner or any such non-abrasive cleaner for regular cleaning to remove mineral deposits and soap scum. Restore dull surfaces by using liquid cleaning compound (such as is used for cars), followed by a light application of liquid wax or paste. Do not use abrasive cleaners, steel wool, scouring pads, scrapers, or sandpaper on any part of the surfaces. Occasionally, Gel Gloss (available in most major hardware stores) is an excellent way to clean and seal your cultured marble vanity top for years of beauty.
To remove built up hair spray, paint, tar, and difficult stains from the surface, use turpentine, denatured alcohol, or paint thinner. Be careful not to use turpentine or paint thinner on the hydro jets in a spa or plated components- damage to the plastic coatings may result.
To remove plaster or construction residue, scrape the surface slightly with a wooden edge and wash with liquid detergent. Never use wire brushes or metal tools on any part of the cultured marble surfaces.
If the stain is from hard water or mineral deposits, try using a cleaner for removing iron, calcium, or other such mineral deposits that are in your water supply. Most cleaning chemicals will not damage the gel coat as long as label instructions are followed.
DO NOT use water heated over 135 degrees.

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What is the difference between a gloss and matte finish?

Many customers ask what is the difference between a gloss and a matte finish. Both are manufactured using the same process. The gloss or matte finish is created during the finishing of the vanity top.
Click here for additional information.

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Is a MSDS available for your products?

Yes, please click here to view document. (pdf file)*

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Elite Marble Co. Limited Warranty

Elite Marble Co, LLC warrants that all of its Elite Cultured Marble & Elite Cultured Granite products (“Product”) will be free from defect in material and workmanship for a period of 5 years from the date of sale if the Product is put to Residential use (Single Family Residences) and 3 years from the date of sale if the Product is put to Commercial/Multi-Residential use (Apartments, Condos, Business). If any Product is found to be defective within the applicable time period referred to in the previous sentence, we will, at our sole discretion, either repair or replace the defective Product at our place of business. Elite Marble Co, LLC is by no way responsible for costs associated with removal, installation, transportation, or any other costs or damages associated with the repair or replacement of our Product under this warranty.

Elite Marble Co, LLC’s samples are shown only as a guide, with variations in shading and veining occurring from batch to batch. Our Product is made from mined material which has slight variations in colors, and therefore we cannot and do not guarantee that our Product will exactly match the color or veining of our color samples.

Our warranty does not cover damage to the Product due to abnormal use of the Product, transportation of the Product, installation of the Product, use of excessively hot water on the Product, or use of harmful cleaning products on the Product. If damage is due to any of the reasons set forth in the previous sentence, this warranty shall automatically be voided. Our warranty is non-transferable.

Any claims made under this warranty must be made in writing, within the applicable time period of the warranty, with proof of purchase, to the place of purchase or to our main office at P.O. Box 45, 19 E. Park St., Montello, WI 53949.

Click here to print warranty. (pdf file)*

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Do your vanity tops have overflows and if not can one be ordered with one? Can an overflow be drilled after the fact?

Elite Marble’s vanity tops have not been produced with overflows since 2004. The tooling used to make our products do not provide the ability to add one for a single order. Overflows cannot be drilled after-the-fact, as they are molded directly into the product during the production of the top. All of our tops meet local and national codes without the overflow. Please refer to this excellent article that explains the codes regarding overflows.

Click here to read article. (pdf file)*
(Article taken from the Cast Polymer Connection May/June 2005.)

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What are the thicknesses of your products?

Our tops are 3/4" thick with a 4" backsplash. Overall height of the back of our tops is 4 3/4".
Windows sills are 3/4" in thick, but can also be made in 1/2" and 3/8"
thicknesses if desired.
Wall Panels come standard 3/8", but can have greater thicknesses if desired.

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Do you produce onyx products?

Demand in recent years for this particular product has diminished greatly in our area. Color trends vary over the years, so we continue to offer this product on a special order basis.

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Can your products be cut? If so, what do you use?

All of our products can be cut or scribed to be installed by a skilled tradesman. We recommend using a diamond blade for all cutting, but a masonry or carbide blade will work fine as well.

Cutting our products will create a large amount of dust, so please use appropriate dust masks and safety goggles when cutting. Always, measure twice, cut once. We recommend cutting from the backside of the product to ensure that the product does not get chipped by the blade. Support any excess that is being cut off to ensure it doesn’t snap or break off and chip the remaining top or piece.

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Where can I buy Elite Marble products?

We distribute products throughout Wisconsin, Northern Illinois, Minnesota, Northeast Iowa, the Upper Peninsula of Michigan, and North and South Dakota.  Please contact us via email at sales@elitemarbleco.com with your zip code and we can find a distributor close to you.

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